However, please note that once a design file has been downloaded from our website, we cannot offer a refund or exchange for the purchase due to the digital nature of the products. Each of our design files undergoes thorough quality assurance before they are listed on our website.
Even so, if you find any problem with a file after purchasing, our support team will be more than happy to assist you in resolving the issue. Please remember to choose your embroidery design files carefully before making the payment to avoid any inconvenience.
ONEMROIDERY reserve the right to change the terms of this refund policy at any given time, so we recommend our customers regularly review this page for any amendments. Thank you for choosing our embroidery designs. We appreciate your understanding and support regarding our policies.