Contact

At Onembroidery, we believe in providing top-notch embroidery design files and exceptional customer service. If you have any queries, concerns, or need assistance, please feel free to reach out! Whether you require support to handle a purchase, need more information about our designs, or simply want to share your thoughts, opinions, or ideas, we’re eager and ready to hear from you.

To get in touch, navigate to our Contact page, fill the provided form with relevant information and click ‘Submit’. Our committed team will promptly respond to your request, ensuring your satisfaction and seamless experience. Alternatively, you may also choose to contact us via email at contact@onembroidery.com or via our social networks.

 

Frequently Asked Questions

Please read our FAQ before sending us a message.

We specialize in providing high-quality embroidery design files, which can be used with a range of embroidery machines. The majority of our designs are available in .pes, .dst, .hus, .exp, .jef, .vip, .vp3 and .xxx file formats.

Our online shop offers a wide variety of embroidery design files, making it easy for you to find and purchase the designs you love. We accept multiple payment methods for your convenience: Paypal, Stripe, Visa and Mastercard.

Yes, users are permitted to use our designs for both personal and commercial use. However, the distribution or sale of our designs is strictly forbidden.

Our shop, is done through a reputable platform name woocommerce, so it’s generally safe and secure. we utilize robust security measures including encryption techniques, secure sockets layer (SSL) protocols and firewall systems to protect customer data. Your data is protected in several ways.

Once your purchase is complete, you will receive an email containing the download link for the purchased embroidery design file.

Should you experience technical difficulties during download, our dedicated customer service team will be delighted to assist you to ensure for a smooth process.

We emphasize heavily on keeping your creative juices flowing, hence, we release new designs regularly. You can either check our website frequently or subscribe to our newsletter for updates.

Send us an email

    Your feedback is intrinsic to our continual growth and improvement. We appreciate your ongoing support and look forward to enriching your embroidery journey with our exceptional designs.

    Remember, our commitment lies with you, our esteemed customer!